Priority Mail is intended for orders shipped outside the continental United States only. This includes all orders to foreign countries. Priority Mail shipments within the continental United States do not come with tracking or insurance. If you chose Priority Mail for shipments within the continental United States you do so at your own risk. There is no insurance coverage or tracking available.
Priority Mail is not expedited shipping. Priority Mail is the United States Postal Service brand name for regular snail mail that weighs 14 ounces or more. It in no way implies any kind of actual priority. Priority Mail is intended for orders shipped outside the continental United States and does not come with tracking or insurance.
Shipping charges are an estimate. If the actual shipping is more you will be sent, via email, a PayPal or Google invoice for the difference. Express shipments are almost always estimated low due to "dimensional weight". Dimensional weight is combination of the weight plus the size of the shipping box. Our shipping calculation does not know the size of the box so the shipping charge is just based on the weight. If it is necessary to collect extra shipping charges you will have the opportunity to cancel your order. Your order will ship as soon as payment is received.
We reserve the option to change the shipping method without notice.
All sales are final. Only under special circumstances will returns will be accepted. You must notify us within 5 days of receipt if you want to return your order. Please do not return your order until you receive authorization. There will be a 20% restocking fee and no refund of original shipping. You will receive a Coupon Code worth the value of the original order less 20% and original shipping. Coupon Codes expire one year after issue. The cost and arrangement of the return shipping is the sole responsibility of the buyer. If the order is refused and returned back to us the cost of the return shipping will be deducted from the refund amount.
All damage notifications must be received within 5 days of receipt. We will make the insurance claim in most cases. When the claim is paid we will reship the order.
Most orders received before 2:00 PM Eastern Time ship same day. If you place an express order after that time we will do our best to get the order out same day but we make no guarantees.
Please do not contact us unless 5 business days have passed and your order has not yet delivered. Most orders deliver within 5 business days after processing. Please contact us if you do not receive your order within 5 business days after shipping. Please note that the status will never changes from "Processed for shipping". During busy periods you may not receive a shipping notification but it will be available from within your account. We do not provide tracking numbers unless 5 business days have passed and the order has not yet delivered.
We offer customer service by email during normal business hours Monday to Friday. We often answer emails outside of normal business hours since we tend to operate around the clock as business demands. Sorry we do not offer customer service by phone.We are one of many U. S. Purchase web stores and all customer service request outside of normal business hours can be handled at the U. S. Help Center 24/7/365.
Please remember that your credit card statement will reflect billing from U. S. Purchase.